Personal Online Japanese Lessons

Naoko's Japanese Classroom

 

(1) Scheduling

The lesson requests need to be made at least 24 hours in advance through the booking system on this website.

If there are more than 12 hours before the lesson begins, you can modify the lesson through the booking page.

Please be aware that it is not possible to change the lesson start time on the booking system if there are less than 12 hours before the lesson time begins. If it is within 12 hours of your lesson and you must reschedule please let us know as soon as possible so we can try to accommodate your request.

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(2) Payment

Please complete the payment when you schedule the lesson on the booking page.

 

(3) Cancellation and Rescheduling

A lesson reminder will be sent to you the day before the scheduled lesson.

If you would like to reschedule or cancel your lesson, you can modify your lesson through the booking page (if there are more than 12 hours before the lesson time) or contact us.

Once the lesson is confirmed, or if there are less than 5 hours before the lesson begins, the lesson will be non-refundable and the fee must still be paid in full. If you purchased a package, one of the lessons will be deducted from your total.

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(4) No Show/ Be on time

If you are more than 15 minutes late without notice, the lesson will be considered a no-show and charged. Please be ready so we can get started promptly at the scheduled lesson time.

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(5) Exceptions

1. When inclement weather causes unpredictable power outages or connection issues with Wi-Fi.

2. When we have unexpected emergencies, extraordinary circumstances beyond their control (natural disasters, traffic accidents, sudden emergencies, etc.) and advance notification are not possible.

If any of the above exceptions occur, the lesson will be rescheduled or canceled.

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(6) Teacher's Cancelation

If teacher has to cancel or reschedule the lesson for emergency or personal reasons at least 24 hours before the lesson time, you can get a full refund. If teacher requests rescheduling less than 24 hours prior to the lesson, you will get a full refund plus 1 free lesson.

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(7) Privacy Policy

As per our confidentiality policy, we will not disclose any personal information that we acquire via our online booking procedures or during our lessons, nor will we use such information for any illicit purposes. Lesson notes will be used for our learning purpose only.

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Updated 12/23/2022