Lesson Policies

 

(1) Scheduling

You can schedule lessons through the booking system on this website. The lesson requests need to be made at least 24 hours in advance.

If there are more than 12 hours before the lesson time begins, you can modify the lesson through the booking page.

Please be aware that it is not possible to change the lesson start time on the booking system if there are less than 12 hours before the lesson time begins. If it is within 12 hours of your lesson and you must reschedule please let me know as soon as possible so I can try to accommodate your request.

(2) Payment

Please complete the payment when you schedule the lesson on the booking page.

 

(3) Cancellation and Rescheduling

A lesson reminder will be sent to you the day before the scheduled lesson.

If you would like to reschedule or cancel your lesson, you can modify your lesson through the booking page (if there are more than 12 hours before the lesson time) or just send me an email.

Once the lesson is confirmed, or if there are less than 3 hours before the lesson time begins, the lesson will be non-refundable and the fee must still be paid in full. If you purchased a package, one of the lessons will be deducted from your total.

(4) No Show/ Be on time

If you are more than 15 minutes late without notice, the lesson will be considered a no-show and charged. Please be ready so we can get started promptly at the scheduled lesson time. I cannot extend your lesson time when another lesson is scheduled after you.
 

(5) Exceptions

1. There are several days a year that inclement weather causes unpredictable power outages.

I will try to conduct the lesson on the phone. If it didn't work well, I will offer to reschedule the lesson.

2. I understand that there are times when we have unexpected emergencies and advance notification is not possible.

I am willing to work with those who are faced with extraordinary circumstances beyond their control (natural disasters, traffic accidents, sudden emergencies, etc.) and reschedule our lessons.

(5) Teacher's Cancelation

If I have to cancel or reschedule the lesson for personal reasons, I will inform you at least 24 hours before the lesson time. You can get a full refund if you already paid. If I request rescheduling less than 24 hours prior to the lesson, you will get a full refund and a free lesson.

(6) Privacy Policy

As per our confidentiality policy, I will not disclose any personal information that I acquire via our online booking procedures or during our lessons, nor will I use such information for any illicit purposes. Lesson notes will be used just for your learning only.

Updated 9/25/2021

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