Personal Online Japanese Lessons

Naoko's Japanese Classroom

 

(1) Scheduling

The lesson requests need to be made at least 24 hours in advance through the booking system on this website.

If there are more than 12 hours before the lesson begins, you can modify the lesson through the booking page.

Your reservation will be confirmed 12 hours before the lesson starts. If it is within 12 hours of your lesson and you need to reschedule, please let us know as soon as possible so we can accommodate your request.

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(2) Payment

Please complete the payment when you schedule the lesson on the booking page.

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(3) Cancellation and Rescheduling

A lesson reminder will be sent to you the day before the scheduled lesson.

If you would like to reschedule your lesson, you can modify your lesson through the booking page (if there are more than 12 hours before the lesson time) or contact us.

If you cancel the lesson instead of rescheduling, you will receive a refund minus a processing fee of 2.9% + 30 cents. No refunds will be given for no-shows or cancellations made within 3 hours of the start time.

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(4) No Show/ Be on time

If you are more than 15 minutes late without notice, the lesson will be considered a no-show and charged. Please be ready so we can start promptly at the scheduled lesson time.

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(5) Exceptions

1. When inclement weather causes unpredictable power outages or connection issues with Wi-Fi.

2. When we have unexpected emergencies, extraordinary circumstances beyond their control (natural disasters, traffic accidents, sudden emergencies, etc.) and advance notification are impossible.

If any of the above exceptions occur, the lesson will be rescheduled.

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(6) Teacher's Cancelation

If your teacher has to cancel or reschedule the lesson for emergency or personal reasons at least 24 hours before the lesson time, you can get a full refund. If your teacher requests rescheduling less than 24 hours prior to the lesson, you will get a full refund plus one free lesson.

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(7) Privacy Policy

As per our confidentiality policy, we will not disclose any personal information that we acquire via our online booking procedures or during our lessons, nor will we use such information for any illicit purposes. Lesson notes will be used for our learning purpose only.

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Updated 4/5/2023